Don’t see the purchase in your downloads that you just bought, or had seen in there before? This is because you are logged into a second account. Logout and log back in under the account you bought it under.
Those of you with @icloud, @videotron, @me, or ‘some’ @hotmail and @gmail accounts are unable to receive emails from us because your provider might be blocking us. Please speak to them about it. We’re responding to you, but emails bounce back.
You can also contact us via Facebook, where you may get a faster response.